Shipping policy

At Moto Therapy, we aim to get your gear to you as quickly and smoothly as possible.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

Shipping Locations

We currently ship World-wide, with select international shipping available. Shipping options and costs will be calculated at checkout based on your location.

Delivery Timeframes

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided as a guide only and may be affected by carrier delays, weather, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed. Any applicable duties or taxes for international orders are the responsibility of the customer.

Order Tracking

Once your order has shipped, tracking information will be emailed to you. Please allow up to 24 hours for tracking updates to appear.

Delays & Lost Parcels

While we work with reliable shipping partners, occasional delays can occur. If your order appears delayed or lost, please contact us and we’ll assist in resolving the issue as quickly as possible.

Address Accuracy

Please ensure all shipping details are correct at checkout. We are not responsible for delays or lost parcels due to incorrect or incomplete address information